TERMS OF USE OF THE NEXTSUPPORT CONNECT APPLICATIONVersion 1 dated 8 October 2026

1. Provider

The NextSupport Connect application (the "application") is provided by NextSupport s.r.o., with its registered office at Zvonařka 541/8, Trnitá, 617 00 Brno, Company ID (IČO) 23579056 (the "provider").

2. Purpose of the application

The application is used exclusively to provide remote IT support and computer management to the provider's clients with whom the provider has concluded a contract or other support agreement. It may not be used for any other purpose.

3. Authorisation to install

By installing the application you confirm that you are the owner of this computer, or that you are authorised to give consent to the installation on behalf of its owner (e.g. your employer), and that the owner consents to the installation.

4. What the application installs on the computer

a) an encrypted VPN connection (WireGuard) to the provider's secure network,

b) the OpenSSH remote access service and a service account "ws-svc" with administrator rights on the computer; it can be accessed only with the provider's cryptographic key, not with a password, and only from the provider's network,

c) an agent program that runs in the background and regularly sends the provider operational data about the computer (computer name, processor and memory load, free disk space, status of the VPN and remote access, uptime),

d) an "N" icon in the notification area next to the clock for sending a message to a technician.

The application updates itself automatically from the provider's server.

5. Scope of remote access

You consent to the provider's technicians connecting to the computer remotely with administrator rights, including when you are not present at the computer, and carrying out management and support: diagnosing and resolving problems, installing, updating and uninstalling programs, changing settings and maintaining the system. The provider carries out interventions only within the scope of the agreed support, on your instruction, or where necessary to ensure the security and operation of the computer.

6. Messages and screenshots

Messages and screenshots are sent to a technician only by you, actively, using the "Odeslat" (Send) button. A screenshot captures the entire screen and may contain personal or confidential information; before sending, consider what is shown on the screen, or turn off attaching the screenshot. Messages and screenshots are used solely to resolve your request.

7. Data protection and confidentiality

The provider processes operational data, messages and screenshots for the purpose of providing support under the contract with the client. During remote management a technician may gain access to data stored on the computer; the provider handles such data as a personal data processor for the client, keeps it confidential, does not disclose it to third parties and does not use it for any other purpose. The provider retains the data for the duration of the cooperation and thereafter only to the extent required by law.

8. Security

The connection between the computer and the provider is encrypted. Every installation must be approved by the provider before it connects; without approval the computer will not connect to the provider's network.

9. Removal of the application and withdrawal of consent

You may withdraw your consent at any time and request removal of the application by sending a message to the provider (the "N" icon or the contact details at www.nextsupport.cz). The provider will then terminate access to the computer and remove the application.

10. Final provisions

These terms supplement the service contract between the provider and the client; in the event of any conflict, the contract prevails. Consent to the terms is recorded (version of the terms, user, computer, date and time). The current version is available at ws.nextsupport.cz.