NextSupportCustom AI agents and their operation
Much of our own operation today is run by AI agents: they watch our clients' servers and backups, sort mail and invoices, prepare interventions and call a person only when a decision is needed. We can build the same for you — tailored to your systems, with clear rules on what the agent may and may not do.
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- IT monitoring agent
- Continuously checks servers, backups, certificates, disks and networks. It resolves routine issues itself and sends a clear message with a proposed fix for everything else. We run nearly two hundred automated checks this way ourselves.
- Business assistant
- Answers staff in Teams, e-mail or messages, can look into your systems — orders, invoices, stock, calendar — and prepare a reply, table or document. It only works with what you give it access to.
- Paperwork automation
- Processing incoming invoices and matching payments, tracking deadlines and contracts, bulk customer communication, meeting transcripts. The agent drafts, a person approves with one click.
- Rules and security
- Every agent has a clearly defined scope: read, propose, or also change. Changes to production, money and outbound communication go through human approval. Every step is logged, so it is always traceable what the agent did and why.
- Where the agent runs and where data goes
- We run agents on our infrastructure in Brno or directly on your premises. For demanding tasks we use language models from leading cloud providers; routine tasks and sensitive data are handled by local models on our own hardware. Medical and personal data are not sent to the cloud, or only in anonymised form.
Have work an agent could do?
Describe it to us. We will tell you plainly whether it makes sense, what it costs and where the data would live.